Help Center

 

General Information
Q: Can you accept customized jewelry?
A: Yes, we can product jewelry according to your requirements, also can add your brand or logo on jewelry.
Q: What is The Size of Freshwater Pearls?

A: Freshwater pearls Size have a wide and usual size, such as :4-5mm, 5-6mm, 6-7mm, 7-8mm, 8-9mm, 9-10mm, 10-11mm, 11-12mm,12-13mm and more.

Q: What is The Size of saltwater Pearls?

A: the usual Freshwater pearls Size is 3-3.5mm, 3.5-4mm, 4-4.5mm, 4.5-5mm,5-5.5mm,5.5-6mm, 6-6.5mm, 5-7mm,7-7.5mm,7.5-8mm,8-8.5mm, 8.5-9mm and more.

Q: How Many Types do Pearls have?

A: Pearl types mainly include Freshwater Pearls, Saltwater Pearls, Akoya Pearls, South Sea Pearls, Tahitian Pearls, Mother Of Pearls, Keshi Pearls, Natural Pearls, Mabe Pearls, Cultured Pearls, Imitation Pearls,Scallop Pearls etc.

What is Mother of Pearl
Mother of pearl is the iridescent internal layer of a mollusk shell, also known as nacre, which is created by mollusks to protect their soft interior tissue. Mother of pearl is commonly produced from three types of mollusks—pearl oysters, freshwater mussels and abalone.
Q: How to clean mother of pearl jewelry

1. Dip a soft cleaning cloth into olive oil or warm, soapy water.
2. Rub the cloth gently over the mother of pearl item.
3. Dry it carefully with a soft cloth.
4. Ensure the piece is dry before you wear it or storage.
The main ingredient of mother-of-pearl is calcium carbonate, so stay away from acid or it will disintegrate. Avoid soaking in water, as this will loosen the glue of holding inlays.

Mother of Pearl vs Pearl
Mother of pearl refers specifically to the nacre-coated inner-shell of the mollusk; Pearls are formed inside the mollusk, often within its body tissue. When an irritant into the soft tissue, the creature then coats the irritant (or nucleus) with layer upon layer of nacre, which over time builds up a real pearl.
Abalone vs Mother of Pearl
Abalone is a gastropod shellfish which has an ear-shaped shell. Mother-of-pearl is iridescent inner layer of mollusk shell. This iridescent layer is also produced from the shell of abalone. Therefore, the key difference between abalone and mother-of-pearl is that abalone is an organism, and mother-of-pearl is the inner layer produced from the shell of this organism.
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Shipping Methods and Costs
Q: Which Shipping Methods Do You Accept?

A: You can choose one of the shipping methods during the checkout process. There are four main shipping methods to choose for you: · UPS · DHL The two shipping methods are the fastest available. Shipping times are between 3 - 5 days to all major destinations, and you can track your order's status online. Shipping costs vary with weight and delivery address. · EMS For some major destinations, there is an option to ship your order by EMS. If your destination qualifies for shipping by EMS, it will automatically appear as an option when you checkout. EMS shipping takes a bit longer than UPS, DHL but costs less. Shipping times are between 6 - 10 days to all major destinations, and you also can track your order's status online.. · Air Mail/Small Packet For below 2 kg weight, there is an option to ship your order by Air Mail. Shipping times are between 15 - 30 days. Although the delivery time is much longer, the shipping costs are much lower. Furthermore, order tracking and shipping insurance are not available within shipping by Air Mail. Please take this into consideration when choosing Air Mail shipping method

Q: How Much is The Item of Shipping Costs

A: International shipping costs are based on a combination of three factors: The shipping method/carrier chosen The weight and dimensions of package The destination country or region shipped You can estimate shipping costs for any product item or combination of items: For one product items - On each product page, click the Shipping Cost button , input the item's quantity and the destination country shipped to, then see the total shipping cost. For combination of items chosen - Choose your favored items via clicking the Add To Cart button , click Cart Contents link to your Shopping Cart page to view the total shipping costs for all items. Note: Adding any item to your shopping cart puts you under no obligation to order.

Q: What is the Estimated Total Delivery Time of The Item?

A: Before your order is shipped, we have to process your order and put all your items through its strict quality control tests. So the Total Delivery Time = Processing time + Shipping time. As we have such a wide range or products, processing time differs for different items. For urgent orders, please choose the fastest shipping methods and inform us to process your order in advance. 

Q: Which Country Can You Ship To?
A: Don't worry! We can ship to all over the world. You just need to fill in the right delivery address when you place an order, we can ship your order for you. Contact us if any questions!
Q: What Should I Do? If I Do Not Receive My Goods Within Your Stated Time-frame.

A: Just contact us, we will help you find what happens first. But hope you can understand that when your package is shipped out, we can't control its exact shipping time, sometimes China Post or air mail company also can't provide more assistance, since it is a long distance from different two country. In most of the cases, we need to take more patience to wait more few days. If we are sure that your parcel is lost during delivery, we will reship to you after your agreement.

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Return Policy
Q: What Should I Do? If I Do Not Receive My Goods Within Your Stated Time-frame.

A: Just contact us, we will help you find what happens first. But hope you can understand that when your package is shipped out, we can't control its exact shipping time, sometimes China Post or air mail company also can't provide more assistance, since it is a long distance from different two country. In most of the cases, we need to take more patience to wait more few days. If we are sure that your parcel is lost during delivery, we will reship to you after your agreement.

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Pearl Education
Q: What is The Size of Freshwater Pearls?

A: Freshwater pearls Size have a wide and usual size, such as :4-5mm, 5-6mm, 6-7mm, 7-8mm, 8-9mm, 9-10mm, 10-11mm, 11-12mm,12-13mm and more.

Q: How to Care for your Cultured Pearls?

Remember, cultured pearls are precious jewels and should be treated as such. Pearls and pearl jewelry should not be exposed to acid-alkali substances and high temperatures. They should also be kept from direct contact with chemical substances such as perfumes, hair spray, lotions, and minerals such as oil and salt. It is also advisable to periodically wear pearls to keep them from drying out. The body`s natural oils keeps pearls lustrous. Always remove pearl jewelry when bathing. If the pearl jewelry becomes contaminated with perspiration and dirt, use neutral cleaning detergents to wash them and then rinse with clean water. Use a soft cotton cloth for drying.

Pearl Care Do’s and Don’ts:
Don't toss them in a purse or jewelry box where they can become scratched.
Treat your pearls gently; keep them in a chamois bag or wrap them in tissue when putting them away.

Don't expose pearls to acid-based hair sprays, cosmetics or perfumes, or clean them with chemicals or abrasives.

Do wash them with mild soap and water when you take them off. This will remove any traces of hair spray or perfume. When having pearls strung, place a knot between each pearl to avoid abrasion and to prevent loss if the string should break.

Tips to whiten your pearls Looking for tips to whiten your pearls?

Take them to your professional pearl jeweler. It is a rather complicated process and regular jewelers might not even have the capability to do this. By following these helpful hints, you can keep your pearls looking nice for a long period of time before you have to seek the help of a professional pearl jeweler.

Q: How to tell if a pearl is real?

When two real pearls are rubbed against each other, There will be a rough feeling and pearl powder is produced. When you wipe off the pearl powder, the pearl is as shiny as before. If they are fake pearls, the process is smooth, and no powder is produced.
You can also rub the pearl against your front teeth. Real pearls will feel slightly gritty and rough. An imitation pearl will feel smooth and glasslike. That's because the imitations are almost made by plastic or glass.

Freshwater Pearls vs Saltwater Pearls
Difference between saltwater and freshwater pearls: origin, pearl production, colors, size, shape, luster, price.
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Payment Methods
How to pay for My Order ?

Wherever you are in the world, and whatever size order you might have, we have multiple payment solutions to get your factory production started. After you have done it once, you'll discover that international trade is as easy as a visit to your local convenience store.

We accept Paypal, PayPal via Credit Card, Western Union / MoneyGram, Payment Methods, Bank Wire Transfer, Credit Card.


Paying with PayPal Account
PayPal is a secure and trusted payment processing service which allows you to shop online. You can go to PayPal website to sign up a PayPal account using your credit card. Our Paypal account is business type since 2004, it is trusted and safe to pay to us with PayPal account.

Advantages:
. Payment is traceable. You can trace the status of your payment using your PayPal account.
. Payment does not require you to use your credit card online. We don't see your credit card number, which limits the risk of unauthorized use.


Paying with PayPal via Credit Card
PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account) even if You do not have a PayPal account.

Advantages:
. PayPal accepts all major credit cards, debit cards worldwide.
. Using credit card with PayPal usually pass successful.


Paying with Western Union / MoneyGram
With more than 150 years of experience, Western Union is a global leader in money transfer services. It helps consumers and businesses send money quickly and reliably. You can visit western union's website - http://www.westernunion.com/ to learn more details. And MoneyGram's website is http://www.moneygram.com/ .

When you choose Western Union or MoneyGram to checkout, we will send you the beneficiary details of payment by email. You can go to your local Western Union branch, or go to their website to pay.

Once you complete the money transfer, please do remember to e-mail your Western Union's Money Transfer Control Number (MTCN), the sender full name, the amount etc. to us. Without the MTCN provided, your payment confirmation may be delayed or failed, and we can not process your order on time.


Paying with Bank Transfer
When you choose bank transfer to checkout, we will send you the beneficiary details of payment by email. You can go to your local bank or their online system to pay.

You can pay to the personal bank account or the company bank account. When you choose our company bank account, note that the account only accepts USD$. But our personal account accepts all mojor currencies.


Paying with Credit Card
We accept Mastercard, Visa credit card only, and below USD$600 payment. When you select Credit Card as the payment method, you'll skip to credit card company's website where you can pay your order.

Your payment may fail because of credit card company's protection policies. If it happens, we'll contact you and let you try again to pay or use your credit card with PayPal.

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